1. Purpose
This Fair Usage Policy ensures that all Salead users have access to high-quality, reliable service. It prevents abuse and excessive usage that could impact service quality for other users.
This policy applies to all Salead plans, including free trials and paid subscriptions.
2. Plan Limits
Each plan has defined limits to ensure fair access:
Free Trial (7 days)
- Keywords: Up to 5 keywords
- Daily Scans: 2 scans per day
- Leads per Month: Up to 50 leads
- Manual Scans: Limited to prevent abuse
Starter Plan
- Keywords: Up to 10 keywords
- Daily Scans: 5 scans per day
- Leads per Month: Up to 200 leads
- Manual Scans: 10 per day
Growth Plan
- Keywords: Up to 25 keywords
- Daily Scans: 10 scans per day
- Leads per Month: Up to 500 leads
- Manual Scans: 25 per day
Scale Plan
- Keywords: Unlimited
- Daily Scans: Unlimited
- Leads per Month: Unlimited
- Manual Scans: Unlimited (subject to reasonable use)
3. What Counts as Fair Usage
Fair usage means using the Service:
- Within your plan's specified limits
- For legitimate business lead generation
- Without attempting to circumvent restrictions
- Without excessive API calls or automated abuse
- In compliance with Reddit's Terms of Service
- Without causing harm to the platform or other users
4. Prohibited Usage
The following activities are NOT considered fair usage:
4.1 Excessive Usage
- Creating multiple accounts to bypass limits
- Automated or bot-driven scanning beyond plan limits
- Requesting scans more frequently than reasonable
- Using scripts or tools to automate manual actions
4.2 Abusive Behavior
- Spam or harassment of Reddit users
- Mass scraping of Reddit data for resale
- Using the Service for illegal activities
- Violating Reddit's policies or community guidelines
4.3 System Abuse
- Attempting to reverse engineer the Service
- Probing for security vulnerabilities
- Overloading systems with requests
- Sharing account credentials
4.4 Commercial Misuse
- Reselling leads obtained through the Service
- Using the Service to build a competing product
- Sharing data with unauthorized third parties
5. Monitoring and Enforcement
We monitor usage to ensure compliance with this policy:
5.1 Automated Monitoring
- API request rates and patterns
- Scan frequency and volume
- Account activity patterns
- Resource consumption
5.2 Manual Review
We may review accounts that:
- Consistently hit plan limits
- Show unusual activity patterns
- Receive complaints from Reddit users
- Trigger automated abuse detection
6. Consequences of Policy Violation
Depending on the severity of the violation, we may:
6.1 First Violation
- Send a warning email
- Request compliance within 48 hours
- Temporarily limit certain features
6.2 Repeated Violations
- Suspend account for 7 days
- Require acknowledgment of policy
- Impose stricter usage limits
6.3 Serious Violations
- Immediate account suspension or termination
- No refund for remaining subscription period
- Ban from creating new accounts
- Legal action if applicable
7. Rate Limiting
To ensure service quality, we implement rate limits:
API Rate Limits
- Manual Scans: Limited based on your plan
- Data Export: Once per hour
- Account Changes: 10 per minute
- Keyword Updates: 50 per hour
Exceeding Limits
If you exceed rate limits:
- You'll receive a 429 "Too Many Requests" response
- Retry after the specified cooldown period
- Persistent violations may trigger policy enforcement
8. Resource Consumption
Even on "Unlimited" plans, we expect reasonable resource use:
CPU and Memory
Scans that consume excessive CPU or memory may be throttled or limited. This includes:
- Very broad keywords that match thousands of posts
- Simultaneous scanning of hundreds of keywords
- Complex AI analysis requests
Storage
We provide generous storage, but may limit:
- Archived leads older than 90 days on lower plans
- Total campaign history to reasonable amounts
9. Third-Party API Limits
We rely on third-party APIs (Reddit, OpenAI, Google) that have their own rate limits. If these services impose restrictions:
- We may need to temporarily reduce scanning frequency
- AI analysis may be queued during high demand
- Service availability may be affected
We'll notify users of any significant third-party limitations.
10. Upgrading for More Usage
If you consistently hit your plan limits and need more:
- Upgrade to a higher plan through your dashboard
- Contact us for enterprise/custom plans
- We can discuss tailored limits for legitimate high-volume needs
11. Service Quality Guarantee
This policy helps us maintain:
- 99.9% uptime target for the Service
- Fast response times for scans and API calls
- Reliable notifications without delays
- Quality AI analysis without queuing
12. Reporting Abuse
If you believe another user is violating this policy or abusing the Service:
Email: abuse@salead.com
Include:
- Description of the violation
- Evidence (screenshots, links, etc.)
- Impact on you or others
13. Appeals Process
If your account is limited or suspended:
- You'll receive an email explaining the reason
- You can appeal by replying to that email
- We'll review within 48 hours
- If justified, we'll restore access
- If violation is confirmed, we'll explain next steps
14. Policy Updates
We may update this Fair Usage Policy to:
- Clarify existing terms
- Adjust limits as the Service evolves
- Address new types of abuse
- Improve service quality
Material changes will be communicated via email and posted on this page.